Refund policy

Return and Refund Policy

At Oak Jewelry, we take great pride in the craftsmanship of our handmade jewelry, and each piece is meticulously created to order. As such, we have established the following return and refund policy to ensure that you are fully informed of our procedures regarding custom orders:

Custom Orders:

  • Due to the personalized nature of our products, custom pieces are non-returnable and non-refundable, except in cases where the item is damaged upon arrival.
  • All custom orders are tailored to your specifications, and we are unable to accept returns for items that no longer meet the original intended design once the product has been delivered.

Damaged or Defective Items:

  • In the rare event that your item arrives damaged or defective, we are committed to resolving the issue promptly.
  • Please inspect your order upon receipt. If you notice any damage or defects, contact us within 7 days of delivery, providing photos of the damage, along with your order number.
  • Upon verification, we will offer a replacement or full refund for damaged or defective products, at our discretion.

Exchanges:

  • We do not offer exchanges on custom or made-to-order items. If you wish to modify a custom order before it is shipped, please contact us immediately. Once your item has shipped, we cannot accept modifications.

Cancellations:

  • We allow order cancellations within 48 hours of purchase. After this time, production will have begun, and cancellation may not be possible. If you need to cancel an order, please reach out as soon as possible to discuss the options.

General Guidelines:

  • All non-custom items (if applicable) must be returned within 14 days of receiving the order for a refund or exchange. Returned items must be in unused, unworn, and undamaged condition, with all original packaging. Shipping fees for returns will be the responsibility of the buyer unless we discussed otherwise.

Refund Processing:

  • If your return or refund request is approved, please allow up to 10 business days for the refund to be processed and reflected on your original payment method.
  • Refunds will be issued for the cost of the item only. Original shipping fees are non-refundable.

If you have any questions regarding our return and refund policy, please feel free to contact us at oakjewelryshop@yahoo.com. We strive to ensure that each customer is satisfied with their purchase and will work to address any concerns to the best of our ability.

This policy clearly outlines the terms and conditions for returns, refunds, and exchanges, addressing the specifics of custom orders while maintaining professionalism and clarity. Let me know if you need further adjustments!